Privacy Statement

Data Privacy Statement

An der Strusbek 31
D-22926 Ahrensburg

SANTEC BW AG (referred to as "we") recognizes that a careful handling of your personal data is of particular importance.
Hence we are committed to the fact that all our activities are in accordance with respecting data privacy.
To show our commitment to privacy, we have taken measures within our company to ensure that data privacy is complied with. 

Storage unit:
This Data Privacy Statement is provided and adhered to by SANTEC BW, An der Strusbek 31, D-22926 Ahrensburg, Germany.

What kind of personal customer data do we collect and use?
We use the data provided by you for handling requests and orders, product and service deliveries as well as transactions and payments (including necessary verifications in case of purchase on account).
We also use your data to update our customer database and to maintain your customer account in our system.

We collect the following data:

  • Information provided by yourself:
    We collect and store all data which you provide on our website or by other means (e-mail, fax, phone). You can decide yourself not to share specific personal data with us.
  • Automatically gathered information:
    When visiting our website, we receive and store some information as cookies.

Information stored as cookies:

  • Cookies are data files which are stored on your computer’s hard drive via your web browser. The main purpose of a cookie is to recognize your browser.
    Cookies contain order information or shopping cart content when revisiting our website.

We do not share information to third parties:
Customer data are our most valuable assets. We do not share your data to third parties for commercial or non-profit purposes but they remain within our company.

Use of Google Analytics for web analysis:

This website uses Google Analytics, a web analytics service by Google Inc. ( ). Google Analytics uses so-called “cookies”, which are text files saved on your computer for the purpose of analysing your visit to the website. The information on your use of this website generated by the cookie will usually be transmitted to and stored on a server based in the USA. If anonymous IP is activated on this website, Google will anonymise your IP address, if it is located within the member countries of the European Union or in a country that has adopted the Treaty on the European Economic Area. The full IP address will only be transferred to a Google server in the USA and anonymised at that location in exceptional cases. The anonymous IP is active on this website. Google will use this information on behalf of the operator of this website for the purpose of analysing your use of this website, to create reports on the website activities and to provide further services concerning the use of this website and services related to internet usage to the operator of the website. The IP address transferred as part of Google Analytics will not be merged with other data of Google. You may reject the placement of cookies via the corresponding settings in your web browser; we do however alert you that not all functions of this website may be available in this case.
You may also prevent Google from accessing the data generated by the cookie, or from using and/or processing such data related to your use of the website (incl. your IP address), by downloading and installing the browser plug-in available at: ?

As an alternative to the browser-plugin, you may click on this link to preclude the collection of data by Google Analytics on this website in the future. This places a so-called opt-out cookie on your computer or device. You will need to access this link again if you delete your cookies.

Which personal data can I review?
On our website, you can review some data on your personal account and on your orders. In some cases, you may also update them.

Information on current orders and your profile is available at:

(You need to be logged on to view this page.)

You may review and edit your profile in the profile section in the partner area.

Please e-mail questions on our privacy practices to:
We reserve the right to modify this Data Privacy Statement at any time. Please visit our website regularly to read about any changes.
Except when otherwise stipulated, the usage of all your personal data and account information are subject to this Data Privacy Statement.
If we make material changes to this policy, we assure you that – if these changes lead to weakening the protection of already existing customer data – we will only implement them with the explicit agreement of the customers concerned.

Last revised on 5 December 2012