Service offering

Service offering - from us to you

We see ourselves as your partner whose service doesn’t stop with the product delivery. We would like to accompany you through all stages of a project – from planning phase to configuration to commissioning. We would like to assist you in identifying and solving problems. Therefore we provide a comprehensive range of service offerings which enable you to not only save time and money but which you can also offer to your customers.

Remote support and commissioning by our qualified support team

Our qualified support team assists you in all product-related questions and helps you in case of problems. For special support during commissioning, projection or complex issues, we offer a remote support on a date defined by you. Our support team reserve this time-slot exclusively for you and supports you over the phone, by remote maintenance tool (e.g. Teamviewer) or Internet access. Thus you receive a perfect support and online training for your products, systems or software. Hence you are enabled to implement a smooth commissioning, configuration or problem solving on site.

 Your advantages:

  • Our support team member is exclusively available for you at a defined date.
  • Remote support by an expert as if he was on-site.
  • Well-priced, calculable and flexible

When placing your order, just add the remote support and take advantage of this extra service (part number: 16925).

On-site support and technical service

In case the remote support is not sufficient, we would be happy to support you on-site for commissioning, trouble-shooting, projections or factory approval.

Please contact us if you have a need for an on-site support or technical service offering. Please send an e-mail to: